Shipping Policy

Last Updated: July 25, 2025

Thank you for choosing lleaeridomel.com. We understand that receiving your order promptly matters, so the information below explains our order preparation, delivery process, tracking, and responsibilities relating to international shipments.

1. Order Processing

After an order is submitted, our fulfillment team will review the details, prepare the items, package the shipment, and arrange collection by our shipping carrier. This process generally requires 3 business days.

Orders submitted during weekends are scheduled for dispatch on the following Monday.

2. Shipping & Delivery

After dispatch, delivery generally takes approximately 10–20 business days, depending on the destination and local delivery conditions.

We charge a worldwide flat shipping fee of $5.99 USD.

3. Possible Delivery Delays

Delivery schedules are estimates and may occasionally be extended by circumstances beyond our reasonable control, including customs inspections, carrier-related issues, or other transportation disruptions. We appreciate your understanding should an unexpected delay occur.

4. Shipment Tracking

Once your order has been handed over to the carrier, we will issue a Shipping Confirmation email containing the applicable tracking number.

You may monitor the shipment through:

Please be aware that tracking information may require several days to appear or begin updating after dispatch.

5. Why Was My Order Delivered in Multiple Packages?

Orders containing several products may be fulfilled through different warehouses. As a result, items from the same purchase may leave separately rather than in one shipment. This arrangement can help individual products reach you without waiting for the entire order to be consolidated.

Whenever this occurs, each parcel will have its own tracking number, and a separate shipping confirmation email will be provided for each shipment.

6. Requesting Changes After Placing an Order

Please contact our support team as soon as possible if you need to modify your shipping details, including your address or telephone number, or make an item adjustment, such as changing the size, color, or quantity.

We strongly recommend submitting your request within 12 hours after the order is placed.

Please include:

  • Your Order Number (for example, 071SHOP-123331) and the email address associated with the order
  • A detailed explanation of the requested change, including the revised address or desired product size/color, where applicable

Because orders may enter fulfillment quickly, we cannot promise that a change will be possible after processing for shipment has begun. Nevertheless, our team will make every reasonable effort to accommodate your request.

7. Missed Deliveries

When a delivery cannot be completed because the recipient is unavailable, the carrier may leave a delivery notice and hold the parcel at a designated local post office or collection facility.

Your first step should be to contact the local delivery provider using the tracking information provided. If you are unable to resolve the issue with the carrier, please contact our support team for further assistance.

Please note that we are not responsible for parcels returned because the shipping address supplied was incorrect or because the recipient did not collect the package.

8. When Your Shipment Appears Delayed

When tracking activity appears slower than expected, please review the shipment according to the following process:

Step 1 — Review the latest tracking activity:
Check the date shown for the most recent tracking event. When the latest update occurred within the previous 7 days, the shipment should generally still be regarded as moving through the delivery network.

Step 2 — Contact us after 7 days without an update:
When there has been no new tracking activity for more than 7 days, please contact our support team. Include your order number (for example, 071SHOP-1128) and order email address so we can review the shipment with you.

9. Packages Reported as Lost or Stolen

We understand the concern associated with a package that cannot be located. When you report a possible delivery issue, we will coordinate with the relevant shipping carrier to investigate the parcel's status.

  • Confirmed loss during transit: When our investigation establishes that the package was officially lost while in transit, we will arrange a replacement shipment at no additional cost.
  • Tracking shows delivered: Our shipping responsibility does not extend to parcels that are reported missing or stolen after the carrier has recorded them as successfully delivered to the stated address. When tracking indicates Delivered, we recommend checking with neighbors, household members, or building/property management before contacting us.

10. Shipping Locations

  • Delivery destinations: We provide international shipping to customers worldwide. In the uncommon event that shipping is unavailable to a particular destination, we will notify you as soon as possible.
  • Shipping origins: Our primary facilities are located in the United States, Canada, Australia, and the European Union. We also work with selected manufacturers and fulfillment partners, and certain orders may therefore be dispatched directly from one of their facilities.

11. Important Shipping Terms

By completing a purchase with us, you acknowledge the following shipping conditions:

  • Estimated delivery periods: Stated shipping durations are estimates and are not guaranteed delivery dates. We are not responsible for delays resulting from customs processing, carrier operations, or circumstances outside our control.
  • Customs duties and taxes: Any customs charges, import duties, government taxes, or similar fees imposed by the destination country's authorities are the responsibility of the buyer. Such amounts are not included in the product price or stated shipping charge.
  • Accuracy of delivery information: Customers are responsible for submitting a complete and correct shipping address. We are not liable for shipments that are lost, delayed, or returned because the information provided by the customer was inaccurate or incomplete.
  • Completed delivery: Once carrier tracking confirms successful delivery, our shipping responsibility is considered fulfilled. We are not responsible for parcels subsequently lost or stolen after that confirmed delivery.

Questions About Shipping?

Our support team is available to assist with shipping concerns, order-related questions, or other requests.

Email: support@lleaeridomel.com
Phone: +1 (405) 393-6149

Company: Bettereat Hong Kong Limited
Business Address: 1/F, Wofoo Building, 204-210 Texaco Road, Tsuen Wan, Hong Kong

For faster order identification, please include your Order Number (for example, 031SHOP-1938) and the email address used when placing your order whenever you contact us.