FAQ
Frequently Asked Questions
Welcome to the lleaeridomel.com FAQ. Below you can find helpful information about ordering, payments, shipping, order changes, and post-delivery concerns. If your question is not addressed here, please contact our support team at support@lleaeridomel.com and include your Order Number and Order Email so we can assist you promptly.
Ordering & Payments
How can I use a discount code?
You can enter a promotional code during checkout by following these instructions:
- Select the item you would like to purchase and choose “Add to Cart.”
- Open your cart and select “PAY WITH DEBIT/CREDIT CARD” to continue to checkout. This checkout option can be used whether you intend to pay by PayPal or by card.
- Locate the discount-code field:
- On mobile: Select “Show order summary” and enter your code in the available field.
- On desktop: The discount field is located on the right-hand side of the checkout page.
- Once the code has been accepted, complete payment through PayPal or by entering your eligible credit/debit card details.
Which payment options are available?
We support several commonly used payment methods, including:
- PayPal
- Visa
- MasterCard
- American Express (AE)
- Diner’s Club
- Most major debit and credit cards
- Apple Pay
- Google Pay
What is the shipping charge?
Our usual worldwide shipping rate is USD $5.99. The amount shown may differ depending on your destination or any promotional shipping offers currently available.
Before you place your order, the applicable shipping cost will be displayed during checkout for your review.
Shipping & Delivery
Do you ship internationally?
Yes. We provide worldwide shipping. Orders are fulfilled through our international logistics network, and the fulfillment location may vary according to your destination. Where possible, your order will be dispatched from the warehouse best suited to your location to support efficient delivery.
What delivery time should I expect?
After your order has been processed and dispatched, the estimated transit period is 10–20 business days.
Where can I check my shipment status?
After your package has been shipped, we will send a shipping confirmation containing your tracking number.
You can enter the tracking number on a universal tracking service such as 17track.net to view the latest available shipment information.
Why has my tracking status not changed?
Tracking records do not always update continuously while a parcel is moving between facilities. Please allow approximately 24–48 hours after the shipping confirmation is issued for the first tracking information to appear or refresh.
It is also possible for a shipment to remain without a new scan for several days while it travels between carrier hubs.
Why did I receive only some of my items?
When an order contains multiple products, the items may be fulfilled and sent in separate parcels from different warehouses. This may allow individual products to be dispatched sooner rather than waiting for all items to ship together.
Each parcel will have its own tracking number, and the corresponding shipping information will be sent to you by email.
Order Changes & Cancellations
Can I update my shipping address, name, or phone number?
Requests of this type are time-sensitive. Please contact us immediately at support@lleaeridomel.com using the subject line:
“Urgent: Address Change”
Please provide:
-
Order Number (for example,
071SHOP-112938) - Order Email
- The full and corrected shipping information
We will make every reasonable effort to update the order before fulfillment begins. Once the package has been shipped, we can no longer modify the shipping details. At that point, we recommend contacting the delivery carrier directly.
Can I modify the products in my order?
Changes such as size, color, or quantity must also be requested as soon as possible.
Email support@lleaeridomel.com with the subject:
“Urgent: Order Change”
Your message should contain:
-
Order Number (for example,
071SHOP-112938) - Order Email
- A clear description of the change you are requesting
We can only consider these requests while the order remains outside the fulfillment process. Because orders may move into processing quickly, the available window for changes can be very limited.
Is it possible to cancel an order?
A cancellation may be processed when your order has not yet been dispatched. A small handling charge may apply to an approved cancellation.
Once the order has been shipped, cancellation is no longer available.
Issues After Delivery
What should I do if my package or product arrives damaged?
We apologize for any issue with your delivery. Please contact support@lleaeridomel.com and provide the following information:
-
Order Number (for example,
071SHOP-112938) and Order Email - Photos or a video clearly showing the damaged product
- A photograph of the package's shipping label
Our support team will review the information and assist with the next steps.
What happens if I discover a defect or quality problem?
Product quality is important to us. When an item appears to have a manufacturing defect or another quality-related issue, please email support@lleaeridomel.com.
Please include:
-
Order Number (for example,
071SHOP-112938) and Order Email - A detailed explanation of the quality concern
- Clear photos or a brief video demonstrating the issue
This information will allow our team to assess the problem and determine the appropriate assistance.
What if I received the wrong item or something is missing?
Please notify us at support@lleaeridomel.com as soon as possible so we can review the order.
Include:
-
Order Number (for example,
071SHOP-112938) - Order Email
- A photo or video of the incorrect product received, or a description/list of the item(s) that were not included
Account & Order Communication
I never received my order confirmation. What should I check?
Please begin by checking your spam, junk, or promotions folder, as automated emails may occasionally be filtered.
If the confirmation still cannot be located, contact support@lleaeridomel.com using the email address you believe was entered during checkout. Our team can use that information to locate the order and resend the confirmation.
I have not received my tracking number yet. What should I do?
Tracking details are generally issued within 1–2 business days after your order has been processed.
When you have not received tracking information after this period, first check your spam or junk folder. If the tracking email is still unavailable, please contact our support team for an update.
Contact Information
For additional questions or order assistance:
Email: support@lleaeridomel.com
Phone: +1 (405) 393-6149
Company: Bettereat Hong Kong Limited
Business Address: 1/F, Wofoo Building, 204-210 Texaco Road, Tsuen Wan, Hong Kong