Return Policy
Last updated: July 25, 2025
We appreciate your purchase and value your satisfaction with every order. Should you experience a problem with your purchase, please contact our customer support team at support@lleaeridomel.com and provide your order number (for example, 015SHOP-1218) together with the email address used at checkout. This information allows us to review the matter and assist you efficiently. Please read the policy below before submitting a claim.
General Policy
All purchases made through our store are considered final sale. We do not accept standard returns or exchanges. The only exceptions apply when an order arrives with a confirmed quality problem or when the wrong product was supplied.
Damaged, Defective, or Incorrect Items
We are committed to providing products that meet appropriate quality standards. If your order arrives damaged, defective, or does not match what you purchased, please contact our support team before taking any other action.
We recommend checking your package promptly after delivery and submitting any claim within 7 days from the delivery date.
To help us review your request without unnecessary delays, please email support@lleaeridomel.com and include:
- Your order number (for example,
015SHOP-1218) and the email address used to place the order - A clear explanation of the problem
- Readable photos or videos showing the damage, defect, or incorrect item received
Once your information has been reviewed, our team will determine the appropriate resolution based on the individual circumstances. Depending on the claim, the resolution may consist of a replacement, partial refund, or full refund.
Refund Processing
Where a full or partial refund has been approved, the amount will be returned through the original payment method used for the purchase.
Refunds are generally reflected in the customer's account within 7–12 business days. The exact timing may differ depending on the processing procedures of your bank, card issuer, or payment provider.
Exchanges & Replacements
We do not provide standard product exchanges.
A replacement may only be issued when the item is confirmed to have arrived defective or damaged and the corresponding claim has been reviewed and approved by our support team.
Returns Sent Without Authorization
Do not mail any merchandise back to us unless our support team has specifically requested that you do so.
You must contact us and receive approval before returning an item as part of a claim. Products sent to us without prior authorization or an approved case will not be accepted.
Unauthorized returns are not eligible for support, including refunds or replacement shipments.
Contact Our Support Team
For questions concerning an order or a potential product issue, please contact us directly at:
Email: support@lleaeridomel.com
Phone: +1 (405) 393-6149
When contacting us, please include your order number (for example, 015SHOP-1218) and the email address associated with your order. Providing these details helps our team locate your purchase and review your request more efficiently.
Company: Bettereat Hong Kong Limited
Business Address: 1/F, Wofoo Building, 204-210 Texaco Road, Tsuen Wan, Hong Kong